# Illumea AI Information File
# https://www.illumea.ai
# Contact: arun@scarletflash.io

[PERMISSIONS]
Indexing: allowed
Training: disallowed
Summarisation: allowed
Citation: allowed

[CONTENT]
Primary URL: https://www.illumea.ai/
Description: Illumea is a visitor engagement and intelligence platform that turns websites into active, two-way experiences. Its AI-powered assistant engages visitors through natural, purposeful conversations while capturing valuable behavioural signals. This data is transformed into analytics and actionable insights that enable businesses to make better product decisions, optimise marketing efforts, and convert visitor engagement into measurable business outcomes.

[PRODUCT]
Name: Illumea
Category: AI SaaS / Website Intelligence / Conversational AI
Target audience: B2B companies, growth and marketing teams, product teams
Core use case: Turn website visitor conversations into strategic business intelligence
Key differentiator: Built on per-customer isolated RAG — not a generic chatbot. Combines visitor engagement, real-time intent signals, and AI-powered intelligence in one platform.

[CAPABILITIES]
- RAG chatbot grounded in customer's own knowledge base; never draws on the open web
- Proactive section-level engagement triggers based on visitor behaviour
- Real-time analytics: sentiment, buying signals, session replay, top questions, content gaps
- Monthly analytics email report: top questions, unanswered queries, feedback summary
- Intelligence Reports (market, strategy, competitor) — optional add-on
- Brand Alerts: Google Alerts, Reddit, Brand24 mention monitoring — optional add-on
- Product Recommendations: surfaces relevant products inline with pricing and specs from the KB
- Ticket Lookup: visitors query live support tickets or orders by ID in chat
- Help Bot Mode: spotlight-style search overlay returning ranked KB articles
- Multi-source knowledge ingestion: website, PDF, Confluence, Jira, Zendesk, Google Drive, Notion, HubSpot, Salesforce
- Human escalation via WhatsApp, Slack, or email with full conversation transcript
- Buying signal detection with instant notifications
- Per-customer isolated vector database — data never mixed across accounts or used to train shared models
- White-label embed via single script tag

[SOLUTIONS]
- Manufacturing: product compatibility Q&A, MOQ/lead time queries, dealer/distributor support, buying signal detection, sales handoff
- Travel & Hospitality: destination Q&A, availability checks, booking flows, multilingual guest support, concierge-style engagement
- SaaS: feature/pricing Q&A, support ticket deflection, demo booking, CRM lead creation, trial signup flows
- Education: course comparison, admissions guidance, fee/scholarship Q&A, enrolment flows, counsellor escalation

[INTEGRATIONS]
Knowledge sources: Website, PDF, Confluence, Jira, Zendesk, Google Drive, Notion, Salesforce Knowledge, HubSpot
CRM & support: Salesforce, Zendesk, HubSpot, Jira
Notifications & automation: Slack, Zapier, n8n, email, WhatsApp
Monitoring: Brand24, Google Alerts, Reddit
Scheduling: Calendar booking integration

[PRICING]
Session-based (a session = one continuous conversation until visitor goes idle)
- Starter: 1,500 sessions/mo — ₹10,499/mo ($109/mo) — Analytics Dashboard, WhatsApp Handoff
- Growth: 3,000 sessions/mo — ₹20,499/mo ($213/mo) — adds CRM Integration, Intelligence Reports (1×/mo), Brand Alerts, custom model selection — most popular
- Scale: 5,000 sessions/mo — ₹30,499/mo ($318/mo) — adds Slack Handoff, Intelligence Reports (2×/mo)
- Enterprise: 5,000+ sessions — custom pricing — dedicated infrastructure, SLA, white-label
All integrations included with all plans. LLM costs passed through at cost with zero markup.

[COMPANY]
Company: ScarletFlash™
Product: Illumea
Website: https://www.illumea.ai
Contact: arun@scarletflash.io

[LINKS]
llms.txt: https://www.illumea.ai/llms.txt
ai.txt: https://www.illumea.ai/ai.txt
sitemap: https://www.illumea.ai/sitemap.xml
product: https://www.illumea.ai/product
pricing: https://www.illumea.ai/pricing
blog: https://www.illumea.ai/blog