# Illumea

> Illumea is a visitor engagement and intelligence platform that turns websites into active, two-way experiences. Its AI-powered assistant engages visitors through natural, purposeful conversations while capturing valuable behavioural signals. This data is transformed into analytics and actionable insights that enable businesses to make better product decisions, optimise marketing efforts, and convert visitor engagement into measurable business outcomes.

Built by ScarletFlash™ for B2B companies that want to understand what their visitors really want — before they leave.

## Pages

- [Home](https://www.illumea.ai): Full product tour — Intelligence Layer, platform architecture, analytics dashboard, features, integrations, and FAQs.
- [Product](https://www.illumea.ai/product): Deep dive into the three platform components — Chatbot (visitor-facing), Control Center (administration), and Analytics & Intelligence (decision layer). Includes guardrails architecture and industry use cases.
- [Pricing](https://www.illumea.ai/pricing): Session-based pricing plans (Starter, Growth, Scale, Enterprise), add-ons, and pricing FAQs.
- [Blog](https://www.illumea.ai/blog): Articles on AI-powered customer engagement, visitor intelligence, and business strategy.
- [Manufacturing Solutions](https://www.illumea.ai/solutions/manufacturing): How Illumea helps manufacturers serve customers, dealers, and distributors 24×7.
- [Travel & Hospitality Solutions](https://www.illumea.ai/solutions/hospitality): How Illumea helps travel and hospitality businesses engage guests and drive bookings.
- [SaaS Solutions](https://www.illumea.ai/solutions/saas): How Illumea helps SaaS companies support prospects and reduce support ticket volume.
- [Education Solutions](https://www.illumea.ai/solutions/education): How Illumea helps educational institutions guide students with instant access to information.
- [Privacy Policy](https://www.illumea.ai/privacy): How Illumea collects, processes, and protects customer and visitor data.
- [Terms of Use](https://www.illumea.ai/terms): Terms governing use of the Illumea platform.

## Key Capabilities

- RAG chatbot grounded in customer's own knowledge base; never draws on the open web
- Proactive section-level engagement triggers based on visitor behaviour
- Real-time analytics: sentiment, buying signals, session replay, top questions, content gaps
- Monthly analytics email report: top questions, unanswered queries, feedback summary
- AI-powered Intelligence Reports (market, strategy, competitor) — optional add-on
- Brand Alerts: Google Alerts and Reddit mention monitoring — optional add-on
- Product Recommendations: surfaces relevant products inline with pricing and specs from the KB
- Ticket Lookup: visitors query live support tickets or orders by ID in chat
- Help Bot Mode: spotlight-style search overlay returning ranked KB articles
- Multi-source knowledge ingestion: website crawler, PDF upload, Confluence, Jira, Zendesk, Google Drive, Notion, HubSpot, Salesforce
- Human escalation via WhatsApp, Slack, or email with full conversation transcript
- Buying signal detection with configurable keywords and instant notifications
- Per-customer isolated vector database — data never mixed across accounts or used to train shared models
- White-label embed via single `<script>` tag

## Integrations

**Knowledge sources:** Website, PDF, Confluence, Jira, Zendesk, Google Drive, Notion, Salesforce Knowledge, HubSpot

**CRM & support:** Salesforce, Zendesk, HubSpot, Jira (ticket lookup in chat)

**Notifications & automation:** Slack, Zapier, n8n, email, WhatsApp

**Monitoring:** Brand24, Google Alerts, Reddit

**Scheduling:** Calendar booking integration for discovery calls

## Pricing

Session-based pricing — a session is one continuous conversation from first message until the visitor goes idle.

- Starter: ₹10,499/mo ($109/mo) — 1,500 sessions, analytics dashboard, WhatsApp handoff, AI model locked to default
- Growth: ₹20,499/mo ($213/mo) — 3,000 sessions, adds CRM integration, Intelligence Reports (1×/mo), Brand Alerts, custom model selection — most popular
- Scale: ₹30,499/mo ($318/mo) — 5,000 sessions, adds Slack handoff, Intelligence Reports (2×/mo), custom model selection
- Enterprise: Custom — 5,000+ sessions, dedicated infrastructure, SLA, custom LLM routing, white-label

All integrations included with all plans at no additional cost. LLM inference costs passed through at cost with zero markup.

## Company

Illumea is built and maintained by ScarletFlash™, an independently operated technology company.
Contact: arun@scarletflash.io