What is a session? A session is one continuous conversation with a visitor, from their first message until they go idle — each new visitor opening the chat widget starts a new session. Session counts reset monthly.
Add-ons and extras
Adding Illumea means pasting one short snippet of code into your website, once. After that the chat appears on every page, and any changes you make to your bot show up on their own. You don't need a developer or access to your site's code: WordPress, Shopify, Wix, Squarespace, Webflow and most other site builders have a settings box made for exactly this.
- find the right place on your site builder and walk you through pasting it, step by step
- check the chat is showing and answering on your site before we finish
- talk to your agency or web person directly, if someone else looks after your site
One platform. Four ways to fit your business.
Every plan includes the full Illumea Bot, real-time analytics, and human handoff.
Choose based on your monthly visitor volume and requirements. Drop us a line if you need help.
Perfect plan for getting started with a fully working AI assistant live on your website in a couple of hours, capturing leads from day one!
- ·Ideal if you're just starting to explore AI on your website
- ·Includes core analytics, a snapshot of buying signals and the Intelligence Report, human handoff, and your first knowledge base
- ·No long-term commitment
- ·Easily upgrade anytime as your traffic grows
Built for growing businesses ready to turn every visitor conversation into a lead, a data point, and a reason to come back.
- ·Best for businesses with active marketing or sales pipelines
- ·Unlocks full buying-signal details and alerts, traffic source quality, sentiment analysis, and monthly intelligence reports
- ·The plan most customers land on once they have moved past the basics
Made for high-traffic websites that need more sessions, deeper intelligence, and a bot that never slows down.
- ·Suited to businesses with high visitor volume or multiple products/services
- ·Includes priority support and expanded session limits
- ·Built for teams that treat the bot as a core part of their funnel, not an add-on
Built for businesses that need it their way with custom integrations, dedicated infrastructure, and a plan shaped around your requirements.
- ·Right for organisations with specific compliance, security, or integration requirements
- ·Includes custom CRM/tool integrations, dedicated infrastructure, and negotiated terms
- ·Pricing is scoped individually based on your requirements — talk to us directly
Questions we get a lot
Answers to the most common questions you might have. Can't find what you are looking for? We reply in one business day.