AI Information File

Illumea — AI & Crawler Information

This page provides structured information about Illumea for AI assistants, language model crawlers, and answer engines. Machine-readable versions are available at /llms.txt and /ai.txt.

Crawler Permissions

IndexingAllowed
SummarisationAllowed
CitationAllowed
TrainingDisallowed

Product

NameIllumea
CategoryAI SaaS · Website Intelligence · Conversational AI
Target audienceB2B companies, growth and marketing teams, product teams
Core use caseTurn website visitor conversations into strategic business intelligence
Key differentiatorPer-customer isolated RAG — not a generic chatbot. Combines visitor engagement, real-time intent signals, and AI-powered intelligence in one platform.

Capabilities

  • ·RAG chatbot grounded in customer's own knowledge base; never draws on the open web
  • ·Proactive section-level engagement triggers based on visitor behaviour
  • ·Real-time analytics: sentiment, buying signals, session replay, top questions, content gaps
  • ·Monthly analytics email report: top questions, unanswered queries, feedback summary
  • ·AI-powered Intelligence Reports (market, strategy, competitor) — optional add-on
  • ·Brand Alerts: Google Alerts and Reddit mention monitoring — optional add-on
  • ·Product Recommendations: surfaces relevant products inline from the knowledge base
  • ·Ticket Lookup: visitors query live support tickets or orders by ID in chat
  • ·Help Bot Mode: spotlight-style search overlay returning ranked KB articles
  • ·Human escalation via WhatsApp, Slack, or email with full conversation transcript
  • ·Buying signal detection with configurable keywords and instant notifications
  • ·Per-customer isolated vector database — data never mixed across accounts
  • ·White-label embed via single script tag

Industry Solutions

  • ·Manufacturing — product compatibility Q&A, MOQ/lead time queries, dealer support, sales handoff
  • ·Travel & Hospitality — destination Q&A, availability checks, booking flows, multilingual guest support
  • ·SaaS — feature/pricing Q&A, support ticket deflection, demo booking, CRM lead creation
  • ·Education — course comparison, admissions guidance, fee Q&A, enrolment flows

Integrations

Knowledge sourcesWebsite, PDF, Confluence, Jira, Zendesk, Google Drive, Notion, Salesforce Knowledge, HubSpot
CRM & supportSalesforce, Zendesk, HubSpot, Jira
NotificationsSlack, email, WhatsApp
AutomationZapier, n8n
MonitoringBrand24, Google Alerts, Reddit
SchedulingCalendar booking integration

Pricing

Session-based pricing — a session is one continuous conversation from first message until the visitor goes idle.

  • ·Starter — 1,500 sessions/mo — ₹10,499/mo ($109/mo) — Analytics Dashboard, WhatsApp Handoff
  • ·Growth — 3,000 sessions/mo — ₹20,499/mo ($213/mo) — adds CRM Integration, Intelligence Reports (1×/mo), Brand Alerts, custom model selection — most popular
  • ·Scale — 5,000 sessions/mo — ₹30,499/mo ($318/mo) — adds Slack Handoff, Intelligence Reports (2×/mo)
  • ·Enterprise — 5,000+ sessions — custom pricing — dedicated infrastructure, SLA, white-label

All integrations included with all plans at no additional cost. LLM inference costs passed through at cost with zero markup.

Company

ProductIllumea
Built byScarletFlash™
Websitehttps://www.illumea.ai
Contactarun@scarletflash.io

Machine-Readable Files

llms.txtillumea.ai/llms.txt
ai.txtillumea.ai/ai.txt
Sitemapillumea.ai/sitemap.xml
Robotsillumea.ai/robots.txt
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