The complete platform for visitor engagement and intelligence

Illumea gives your website the ability to engage, understand, and learn from every visitor. By combining intelligent conversations, real-time visitor signals, and actionable insights, it helps your business turn every interaction into better decisions.

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Built to understand, interact, act & improve

Five core layers come together to power intelligent engagement: knowledge integration, language understanding, contextual memory, task automation and continuous analytics, engineered to work as one connected system.

Knowledge Base Integration
RAG, APIs, Vector DB etc
Processes & Tasks
Actions, Workflows & Integrations
Illumea's five core layers working as one connected system
Context & Awareness
Multi-turn visitor memory, Personalization, Behaviour, Conversation History
Analytics & Intelligence
Actionable insights from metrics, patterns, intent etc
AI Powered Assistant
Intelligent, 24x7 visitor engagement

Drive smarter conversations 24x7

Illumea uses your content to have meaningful conversations, capture visitor intent, and surface signals that help your team take action.

Visitor Conversations 24x7
  • Guardrailed conversations that stay within the knowledgebase
  • Semantic search that retrieves the right context by meaning, not keywords
  • Multi-turn memory keeps context across more meaningful conversations
  • Product recommendations matches visitors to the right product, service or plan
Proactive Engagement
Starts the right conversation at the right moment with contextual triggers that engage visitors based on your content, their behaviour, and their intent.
Illumea
Illumea
Online
Can Illumea help us identify which website visitors are actually interested in buying?
Yes. It captures intent from conversations and visitor behaviour, then surfaces high-intent interactions to your team.
What would that look like?

See how Illumea can turn your website conversations into visitor intelligence.

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Hand-offs & CTAs
  • Smart hand-offs that auto-detect high-value or complex conversations and connect visitors with the right team or channel
  • Surface the right CTA when visitors show intent, turning meaningful conversations into opportunities
Personality & Behaviour
Configure chatbot's character, tone, behaviour, presets, greetings, language, branding, and more to create conversations that feel natural and true to your brand.
NOTE: Available across all plans, with capabilities depending on the model selected for Growth and higher plans.

Turn conversations into intelligence

Track 20+ metrics in real time, measure engagement and intent, and turn conversation data into intelligence reports with insights, recommendations, and actions your team can act on.

Real-time Metrics Tracking
Sessions, messages, response time & feedback live
Buying Signal Detection & Reporting
Flag and report conversations with purchase intent
Dashboard & Intent Classification
Understand the mood and purpose behind every conversation
Content Gap Analysis
Unanswered questions, classified gap vs off-topic analysis
Monthly Intelligence Report
A narrative executive summary alongside scored hot leads, competitor mentions, content gaps, buying signals, and sentiment trends — a complete monthly briefing sales and marketing can act on
Illumea analytics dashboard showing real-time metrics and signals

Integrations that plug into your workflow

Connect Illumea to your CRM, scheduling, knowledge base, automation and other business tools to seamlessly move from conversation to action.

Knowledge Base
Website URLs
Add a URL and let Illumea crawl and index your website content.
Sitemaps
Import your sitemap and choose which pages to index.
Files
Upload PDFs and Markdown files directly to your knowledge base.
Sync
Keep content up to date by connecting Notion, Google Drive, YouTube, Confluence, and more.
FAQs
Add custom FAQs to cover missing details and edge cases.
Hand-offs & Meetings
Hand-off
Move conversations from Illumea to WhatsApp, Slack, or e-mail at the right moment, connecting visitors with the right people and channel.
Meetings
Let visitors check availability and book meetings directly using Cal.com or Calendly, turning intent into a scheduled follow-up.
CRM & Ticketing
CRM
Capture leads, conversations, and visitor intent directly in Salesforce, Zendesk, or HubSpot for seamless follow-up.
Escalation
Integrate with Jira, Freshdesk, or Zendesk so admin users can escalate conversations to tickets with full context.
Automation
Workflows
Connect Illumea with automation tools like Zapier and n8n to pass conversation data, trigger workflows, and take action across your business systems.
Others
Voice AI (Beta)
Extend conversations beyond the chat with real-time voice AI that lets visitors interact naturally and take the next step through voice.
E-commerce
Sync the full product catalog (titles, descriptions, variants, pricing) from a Shopify store.
Lead Scoring (Beta)
Automatically score captured leads as hot, warm, or cold using AI, so your team knows who to follow up with first.

Guardrails are built into every layer

“Guardrails” isn’t a fourth feature — it is the foundation that ensures every feature operates safely, reliably, and within your business rules.

Jailbreak & Injection Detection
Adversarial prompts flagged and logged in real-time, visible on the dashboard
Citation-Only Answers
Every response sourced from your content, no room for hallucinations
Scope Containment
Off-topic conversations are declined gracefully. No guesses and no misinformation
PII Detection & Masking
Sensitive visitor data is redacted and limited automatically before storage
Isolated Per-Customer Data
Dedicated vector storage for each customer. Your data is not used to train any model
Immutable Audit Logs
Every conversation is timestamped and retained in line with data retention policies.

Tailored to your business

Configure conversations, knowledge, and workflows to match your industry, your customers, and your goals.

Manufacturing
Manufacturing

Turn spec sheets & compliance documents into instant answers for distributors and buyers day or night.

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Travel, Tourism & Holiday Resorts
Travel, Tourism & Holiday Resorts

Answer availability, pricing, and destination questions instantly. Convert interest into bookings.

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SaaS Companies
SaaS Companies

Help prospects with instant answers on specifications, integrations, pricing, and setup.

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Education
Education

Guide students from "which course is right for me?" to enrollment, without a single missed inquiry.

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Book a Discovery Call

Ready to turn your website
into a growth engine?

Book a strategy session to see how Illumea transforms your website into an always-on engagement
and intelligence platform that drives measurable business outcomes.

No commitment required · Typically 30 minutes · We will follow up within one business day