Chatbot · Visitor Facing Layer
The conversational assistant your visitors rely on for instant answers, product recommendations, and seamless escalations around the clock.
Semantic Search
Retrieves the right context by meaning, not keywords
Multi-turn Memory
Remembers context across full conversations
Behaviour Modes
Chatbot for conversations, Help Bot for knowledge discovery, and Content Assistant for highlights-to-search
Proactive Engagement
Two-way conversations with visitors using contextual triggers that can be setup automatically or manually
Product Recommendations
Matches visitors to the right product, service or plan
Human Hand-off
Choose from WhatsApp, E-mail or Slack. Your team is notified with full transcript attached.
Control Center · Administration Layer
Configure your bot with ease. Control its knowledge, behaviour, integrations, and manage data captured from a clean, intuitive administration page.
Multi-source Knowledge Ingestion
Ingest from websites, PDFs, Confluence, Notion, Jira, Google Drive, Freshdesk, Zendesk, YouTube transcripts, and Shopify product catalogs
CRM & Ticketing Integrations
Connect to Salesforce, Zendesk, Freshdesk & HubSpot for lead capture, ticket creation, and support case management
Bot Configuration
Configure bot's character, tone, presets, greeting, branding and more
Session Replay
Read every message in the conversation, as it happened, with timestamps and other metadata
Access & Security Controls
Role-based access and isolated data per customer
Data Management
Securely purge or delete data to support your data policies
Analytics & Intelligence · Decision Layer
Go beyond analytics with actionable intelligence that uncovers buying intent, content gaps, customer intent, and opportunities to drive better business decisions.
Real-time Metrics Tracking
Sessions, messages, response time & feedback live
Buying Signal Detection & Reporting
Flag and report conversations with purchase intent
Dashboard & Intent Classification
Understand the mood and purpose behind every conversation
Content Gap Analysis
Unanswered questions, classified gap vs off-topic analysis
Monthly Intelligence Report
Gaps, signals and conversation intelligence in one report that directly maps to operations like sales or marketing
Guardrails are built into every layer
“Guardrails” isn’t a fourth feature — it is the foundation that ensures every feature operates safely, reliably, and within your business rules.
Jailbreak & Injection Detection
Adversarial prompts flagged and logged in real-time, visible on the dashboard
Citation-Only Answers
Every response sourced from your content, no room for hallucinations
Scope Containment
Off-topic conversations are declined gracefully. No guesses and no misinformation
PII Detection & Masking
Sensitive visitor data is redacted and limited automatically before storage
Isolated Per-Customer Data
Dedicated vector storage for each customer. Your data is not used to train any model
Immutable Audit Logs
Every conversation is timestamped and retained in line with data retention policies.
Tailored to your business
Configure conversations, knowledge, and workflows to match your industry, your customers, and your goals.
