For SaaS Companies

Power Smarter SaaS Customer Journeys

Support prospects and customers with accurate answers, self-service resources, and intelligent engagement around the clock.

Intent Flow
Feature Evaluation > Salesforce integration
Pricing Inquiry > 3,000 sessions/month
Demo Booking > 30-min discovery call
Buying Signal > Ready to proceed
Actions Taken
Knowledge base retrieval for integrations docs
Knowledge base retrieval for pricing table
Calendar booking link provided
CRM lead created for inbound opportunity
Feature EvaluationPricing InquiryDemo BookingBuying Signal Detected
I
Illumea
Online
Does Illumea support third-party integrations? We use Salesforce to manage cases.
Salesforce is fully supported — Lead creation, Case creation, and live ticket lookup directly inside the chat. Available on Growth and Scale plans.
We're running roughly 3,000 sessions a month. Which plan is right for us?
Growth plan — ₹20,499/month, covers exactly 3,000 sessions, includes Salesforce integration, full analytics dashboard, and buying signal detection.
Yes — how do I book a demo?
Pick any 30-minute slot here — we'll pull up your actual website on the call and show Illumea answering your visitors' real questions live.
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From first visit to signed deal in one conversation

Qualify prospects, answer feature questions, deflect support load, and book demos around the clock.

Product Docs & Help Center Q&A

Answers from your docs, changelog, and integration guides — with the accuracy of your best support engineer.

Plan Comparison & Upgrade Guidance

Walks prospects through pricing and recommends the right plan for their usage.

Demo & Trial Booking

Cal.com link surfaces at the right moment; CRM lead created automatically before the call.

Proactive Engagement

Trigger on pricing pages, docs, and trial signup flows — based on scroll depth, time on page, or exit intent.

CRM & Helpdesk Integration*

Connects with HubSpot, Salesforce, Zendesk, Freshdesk, and Jira for ticket creation, case lookup, and lead creation.

Support Ticket Deflection

Resolves common how-to queries before they reach your inbox — customers typically see a 30–60% reduction.

* CRM and helpdesk integrations available on Growth and Scale plans.

From Knowledge to Conversations in Four Steps

Bring together your website content, PDF documents, FAQs and integrations to create an intelligent assistant that works around the clock.

01. Connect to your content

Build your chatbot's knowledge base by adding your website, PDFs, and other business documents.

02. Configure & Customize

Customize the chatbot with colours, tone & personality of your brand. Test & tune responses so they are accurate.

03. Launch

Deploy the chatbot on your website with a single line of code and start engaging visitors in minutes.

04. Analyze & Improve

Track visitor engagement in real-time through an intuitive analytics dashboard and monthly intelligence reports.

Questions we get a lot

Answers to the most common questions you might have. Can't find what you are looking for? Drop us a line. We reply in one business day.

Yes. Index your docs, help centre articles, changelog, and integration guides. Illumea answers with the accuracy of your best support engineer — covering edge cases, API limits, and integration specifics without creating a ticket.
Book a Discovery Call

Move beyond chat.
Unlock intelligence.

Book a strategy session to see how Illumea turns
visitor intelligence into measurable business outcomes.

No commitment required · Typically 30 minutes · We will follow up within one business day